Facilities Associates perform a combination of duties to maintain guest rooms and/or public hallway areas in a clean and orderly manner. Guest rooms may include: bedrooms, toilet/shower area, living area, and fireplace. Job duties may include: • Removing and collecting linens for laundering and transporting them to designated areas. • Checking guest rooms for needed repairs and/or items to be replaced. • Cleaning rugs, carpets, and upholstered furniture using vacuum cleaner or carpet cleaner. • Dusting furniture and equipment. • Emptying wastebaskets and cleaning them inside and out. • Cleaning tiled floors with the use of brooms and mops. • Using chemical-based products to clean tubs, sinks, countertops, mirrors, toilets, door panels, shower curtains, and other property fixtures such as exterior lighting, railings, and pool area. • Replenishing trash bags, soaps, bathroom items, and other supplies. • Transporting all trash and waste to disposal areas, as instructed. • Removing items from refrigerator and microwave. • Cleaning refrigerator, microwave, and any additional appliances inside and out. • Loading and unloading dishes from dishwasher, drying dishes, and putting them away in proper places. • Demonstrate a high level of customer service. Respond to and take appropriate action to resolve concerns and complaints of guests. • Keep supervisor/manager informed of situations relating to facility operation, patron complaints or concerns, accidents, emergency situations, damages, and potential safety hazards. • Attend departmental and team meetings as well as participate in all additional training course. • Perform all duties in a safe manner. • Employees may be asked to move to different locations or job assignments within the property, as needed. Other duties may be assigned.